At 99 ph, your privacy is not an afterthought. This Privacy Policy explains in plain language what personal information we collect, why we collect it, how we use it, and what rights you have as a player on our Philippines platform. Reading this takes less than five minutes and gives you full clarity on how your data is handled.
Last updated: June 2025 · Applies to all registered accounts on 99 ph.
When you register an account on 99 ph, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID as part of our identity verification process, which is required under Philippine regulations for online gaming platforms. When you make deposits or withdrawals, we collect payment-related information such as your GCash number, bank account details, or e-wallet identifiers — though we never store full card numbers on our servers. As you use the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs. We also collect records of every bet placed, game played, and transaction completed through your account, which form part of your account history. If you contact our support team, we retain records of those communications to help resolve future queries and improve our service quality.
The primary purpose of collecting your personal data is to operate your account, process your transactions, and deliver the sports betting and casino-style entertainment services that 99 ph provides to players across the Philippines. We use your identity and age verification data to comply with our licensing obligations and to ensure that only eligible adults aged 21 and above can access the platform. Your payment information is used solely to process deposits and withdrawals to and from your registered account in Philippine pesos. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and protect the integrity of the platform for all players. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy. Where you have opted in, we may also send you information about promotions and offers that are relevant to your activity on the platform — you can opt out of marketing communications at any time from your account settings.
99 ph does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — full stop. We share data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the specific purpose we have engaged them for. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to prevent fraud or protect the safety of our players. In the event that 99 ph undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We do not share your data with other betting platforms, advertising networks, or data brokers. Any third-party partner we work with is subject to regular review to ensure their data handling practices remain compliant with applicable Philippine law.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming operators in the Philippines. Technical logs such as IP addresses and session data are retained for a shorter period, generally up to 12 months, unless they are required in connection with an ongoing investigation or dispute. If you request account closure, we will deactivate your account promptly, but we are legally required to retain certain records even after closure. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. You may contact our support team at any time to ask about the specific retention period that applies to your account data.
We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff who handle player data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. Our payment processing partners are PCI-DSS compliant, meaning your financial data is handled to the highest industry standard for payment security. While no system can guarantee absolute security, we are committed to continuously improving our defences and responding swiftly to any security incident that may affect your data.
As a registered player on 99 ph, you have the right to request access to the personal data we hold about you, and we will provide a copy within a reasonable timeframe upon verification of your identity. You have the right to request correction of any inaccurate or incomplete information in your account, and we will update our records promptly upon receiving a valid request. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You have the right to object to or restrict certain types of processing, including the use of your data for direct marketing, and we will honour such requests without penalty. If you believe your data has been handled in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond within 30 days.
99 ph uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. We also use analytics cookies to understand how players navigate the site, which pages are most visited, and where technical issues may be occurring — this data is aggregated and does not identify you personally. We do not use third-party advertising cookies or allow external ad networks to track your behaviour on our platform. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of your account. A full list of the cookies we use and their purposes is available on request from our support team. By continuing to use the 99 ph platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance applicable to online gaming in the Philippines. When we make material changes, we will notify you via the email address registered to your account and display a prominent notice on the platform before the changes take effect. The effective date at the top of this page will always reflect the most recent revision, and we encourage you to review this policy periodically. If you continue to use 99 ph after the updated policy takes effect, you are considered to have accepted the revised terms. If you disagree with any changes, you may close your account and withdraw your remaining balance before the new policy applies. For any questions about this Privacy Policy or how your data is handled, please reach out to our support team at the contact details provided in the footer below.
Quick answers to the most common questions about how your personal data is managed on 99 ph.
No. 99 ph does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We share data only with service providers who are directly involved in operating the platform — such as payment processors and identity verification partners — and only under strict contractual data protection obligations. These partners are not permitted to use your data for any purpose beyond the specific service they provide to us. Your information stays within the 99 ph ecosystem and is never passed to advertising networks, data brokers, or other betting platforms. If you have concerns about a specific type of data sharing, you are welcome to contact our support team for clarification.
You can submit a data access request by contacting our support team using the email address listed in the footer of this page. To protect your privacy, we will verify your identity before releasing any information, typically by asking you to confirm details associated with your registered account. Once your identity is confirmed, we will compile and send you a copy of the personal data we hold within 30 days of receiving your request. The data provided will include your account details, transaction history, and any identity documents we have on file. If you believe any of the information is inaccurate, you can request a correction at the same time. There is no fee for submitting a data access request.
When you close your account, we deactivate it promptly and stop using your data for operational purposes. However, we are legally required under Philippine anti-money laundering and gaming regulations to retain certain records — including transaction history and identity verification documents — for a minimum of five years after account closure. This retention is not optional; it is a regulatory obligation that applies to all licensed online gaming operators in the Philippines. Once the applicable retention period has passed, your data is securely deleted or anonymised. If you close your account for responsible gaming reasons, we also retain a record of your self-exclusion to prevent re-registration during the exclusion period. You can contact our support team at any time to ask about the status of your data after closure.
You can opt out of marketing communications at any time by updating your notification preferences in your account settings, or by clicking the unsubscribe link included in any marketing email we send you. Once you opt out, we will stop sending promotional messages within a reasonable processing period, typically within 48 hours. Please note that opting out of marketing does not affect essential account communications — we will still send you security alerts, transaction confirmations, and important policy updates as these are necessary for the operation of your account. If you have trouble updating your preferences, our support team can process the opt-out request on your behalf. Your choice to opt out will not affect your ability to use any feature of the 99 ph platform.
Our FAQ page covers more platform topics in detail, or you can log in to your account and reach our support team directly. We're here to help every Filipino player feel confident and in control.